سياسة الاستبدال والاسترجاع

Return and Exchange Policy: • No returns or exchanges. Please ensure the order, color, and size before completing the purchase. • Return or exchange is not available due to dislike of the color, shape, or size, as all details have been clarified. • The customer has the right to exchange the item or return it for a full refund only if the product does not match the requested specifications or has a defect, provided that all accessories of the product are in good condition. In case of damage or loss of any accessory, the customer bears its cost or it will be deducted from the refund amount. • The product to be exchanged must be photographed within 3 hours of arrival and contact with the technical support number to process the exchange. • In case the shipment is returned to the sender due to the customer not receiving it, the customer bears the cost of re-shipping it, within a maximum of 60 days, after which it becomes damaged. • The order cannot be modified or canceled because the purchase is made directly. • To exchange the product, it must be in good condition and the consumer must not have used the product or gained its benefit. The store has the right to inspect the product before exchanging to ensure its condition. The consumer bears the shipping cost if they want to exchange the product, and if there are defects or errors from the store, the consumer will be compensated. • The consumer bears the full shipping costs during the exchange process for issuing shipping labels and delivering the product to the shipping company, which is 56 (28 + 28). After transferring the exchange fee to our bank account, a return label will be issued for the customer to deliver the returned shipment to the shipping company. • The product must be in complete and good condition with all accessories. The new order will only be shipped after we receive the returned shipment to verify the product's condition. • The store is not responsible for any damages resulting from misuse of the product after receipt.